Just placed an order with us? You’ll receive two automated confirmation emails: one shortly after your order is submitted, and the second containing tracking information once your order has shipped.
If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails are sent to the email address you provide. Email addresses can’t be modified once you submit your order.
We accept all of the following payment methods:
- Visa, MasterCard, Discover, American Express
- Store Credit / Discount Codes
If you sign up for our newsletter, you’ll receive a promo code that can be applied to your first order. Be sure to note whether any given promo code specifies its usage or expiration dates.
Keep an eye on our emails and our Instagram for more special discount codes!
To use your code, enter it in the specified “Discount” section during check-out and click “Apply.” Only one promotional code may be used per order.
Unless your state is specifically exempt from taxation, your purchase is subject to sales or usage tax. All tax calculations are based on the shipping address of your order; this includes orders shipping within California.
Your purchase is not exempt just because it is made over the internet. Sorry, that’s the law.
A size guide is available on every product page to be used as a general guideline. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific style's measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at email@example.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.
It's possible that the color/size combination you want is not in stock. In this case you can email our customer service department, they may be able to help you in terms of when the product will be available.
All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.
Yes! You can purchase gift certificates here. It will be sent via email. Gift cards never expire and are not refundable.
Need to modify your order? No problem. Have to cancel your order? We hope not—though it’s not the end of the world if you do. Here’s how to do both: contact Customer Service by either phone or email as soon as possible after placing your order, and we will make every effort to accommodate your request.
If your order has already been shipped, our normal return policy will be in effect.
We offer Free Shipping on all domestic orders over $200!
Please allow 2-5 business days for shipping, as a majority of our items are made to order in Bali. Longer shipping windows will be noted in the product descriptions.
Once your order has shipped you can expect it to take between 2-10 business days to arrive to you! Please allow an additional 10-14 processing days during sale periods.
Once your order has shipped, you’ll get an automated confirmation email from us containing tracking information.
Yes we do but only with USPS. Other carriers do not deliver to PO BOX addresses.
Oh no! If you have not received your package—but tracking information shows that it was delivered—please contact Customer Service at firstname.lastname@example.org and we will do our best to help you. We do not take responsibility for lost or missing packages that show successful delivery to the order address.
Not that you’ll want to, but we don’t refund shipping charges for packages that are refused by customers.
Returns & Exchanges
- All returns must be requested within 14 days of arrival date for a refund or credit.
- Please submit your return request here which will generate and automatic Return Label.
- All returns must be shipped back within 7 days of return approval date.
- Shipping is not refunded. We will only refund shipping charges in the rare event that we sent the wrong item or the item was defective
- There is a $7 shipping and handling fee assessed to all returns which will be deducted from your refund when processed. This fee is not applied to exchanges or credits.
- Items discounted 40% or greater are eligible for store credit only, no refunds.
- All items marked as "FINAL SALE" cannot be returned at any time. "FINAL SALE" is displayed within the product description on the product page where applicable.
- Exchanges or returns for store credit may be made at no additional charge. Exchanges can only be made for different sizes of the item. We do not offer exchanges for different styles at this time.
- All returned merchandise must be unworn, free of damage, and with original packaging. We reserve the right to deny full or partial refund if the merchandise does not meet these requirements.
- If you return an order that was placed at a discounted price, you’ll be refunded for the original amount paid. Promo codes used for a returned order cannot be re-used or re-issued for future orders.
- Store credit cannot be refunded to another form of payment under any circumstance.
For orders placed through Madewell please email email@example.com for a return label.
Return requests on domestic orders must be submitted through our website’s RETURNS portal. Make sure you have your order number handy—the one we provided in your initial confirmation email—as well as the email address used for your order.
You’ll receive automated instructions via email once your return request has been processed. We will then issue you a prepaid return shipping label. Please include either the Return Authorization (RA) number directly on the shipping label, or a print copy of the return confirmation inside the package. Any packages received without corresponding RA number/return confirmation are subject to potential delays or refusal.
If you’re interested in completing an international return, please call or email us within 7 days of delivery confirmation.
Looking to do an exchange? Please complete our return process as described above. Once your return has been processed, simply place a new order.
Pack and seal your package securely, to be properly processed. Please include the packing slip and attach the return label generated at the end of the return process.
You’ll receive a refund status confirmation email within 1-2 business days of the item’s arrival at our warehouse, at which time your refund will be submitted, whether you selected a store credit or a refund to the original form of payment. Shipping and handling charges are not refundable.
Yes! Our flagship store is located at ROW DTLA. 777 S Alameda St Suite #124, Los Angeles, CA 90021
We’re open Tuesday thru Sunday from 11am - 6pm.
Pop in and say hello!
Yes, we’d love to! Register to receive email + text updates on new products, sales event and other special announcements here.