Please allow up to two business days for your question to be addressed. Customer Service is closed on national holidays and weekends (they like time off, too).
Just placed an order with us? Fantastic! You’ll receive two automated confirmation emails: one shortly after your order is submitted, and the second containing tracking information once your order has shipped.
If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails are sent to the email address you provide. Email addresses can’t be modified once your submit your order.
We accept all of the following payment methods:
- Visa, MasterCard, Discover, American Express
- Store Credit / Discount Codes
Hot tip: if you sign up for our newsletter, you’ll receive a promo code that can be applied to your first order. Be sure to note whether any given promo code specifies its usage or expiration dates.
To use your code, enter it in the specified “Discount” section during check-out and click “Apply.” Only one promotional code may be used per order.
Unless your state is specifically exempt from taxation, your purchase is subject to sales or usage tax. All tax calculations are based on the shipping address of your order; this includes orders shipping within California.
Your purchase is not exempt just because it is made over the internet. Sorry, that’s the law.
If your order is placed before 3:00 PM PST, it typically ships out within one to three business days. Once your order has shipped, you’ll get an automated confirmation email from us containing tracking information.
All orders are subject to product availability. In the unlikely event that an item is unavailable, Customer Service will reach out to you via email, and possibly entice you to find something else that you will absolutely love.
Fun fact: we offer free shipping on all domestic orders over $200(!).
If your item is in stock at our U.S. warehouse, we ship with UPS or USPS. If your item must be made at our factory in Bali (lucky you!), we ship with DHL Express. You’ll know if that happens when you receive our automated confirmation email with tracking information.
Here’s a helpful timeline of our shipping methods:
- UPS Next Day Air delivers by the next business day before noon
- UPS Next Day Air Saver delivers by the end of the next business day
- UPS 2nd Day Air delivers by the end of the second business day
- UPS 3-Day Select delivers by the end of the third business day
- UPS Ground delivers 1-5 business days after processing
- DHL Express delivers up to 7 calendar days after processing
- USPS International delivers 7-21 calendar days after processing
ORDER MODIFICATIONS & CANCELLATIONS
Need to modify your order? No problem. Have to cancel your order? We hope not—though it’s not the end of the world if you do. Here’s how to do both: contact Customer Service by either phone or email as soon as possible after placing your order, and we will make every effort to accommodate your request.
If your order has already been shipped, our normal return policy will be in effect.
RETURNS & EXCHANGES
These next bits are important:
- All returns must be requested within 30 days of arrival date
- All returns must be shipped back within 7 days of return approval date
- Items discounted 50% or greater are eligible for store credit only, no refunds
- If you have received free shipping and want to make a return for a full refund, we will deduct a $9.99 shipping/restocking fee from your refund. Exchanges or returns for store credit may be made at no additional charge.
Return requests on domestic orders must be submitted through our website’s RETURNS portal. Make sure you have your order number handy—the one we provided in your initial confirmation email—as well as the email address used for your order.
You’ll receive automated instructions via email once your return request has been processed. We don’t issue prepaid return shipping labels, so you’re responsible for any fees incurred. Please include either the Return Authorization (RA) number directly on the shipping label, or a print copy of the return confirmation inside the package. Any packages received without corresponding RA number/return confirmation are subject to potential delays or refusal.
If you’re interested in completing an international return, please call or email us within 7 days of delivery confirmation.
Looking to do an exchange? Please complete our return process as described above. Once your return has been processed, simply place a new order.
You’ll receive a refund status confirmation email within 1-2 business days of the item’s arrival at our warehouse, at which time your refund will be submitted, whether you selected a store credit or a refund to the original form of payment.Shipping and handling charges are not refundable.
All returned merchandise must unworn, free of damage, and with original tags. We reserve the right to deny full or partial refund if the merchandise does not meet these requirements.
If you return an order that was placed at a discounted price, you’ll be refunded for the original amount paid. Promo codes used for a returned order cannot be re-used or re-issued for future orders.
We do not offer price adjustments.
Well this doesn’t happen very often. But if your order arrives damaged or was processed incorrectly, please email Customer Service at email@example.com as soon as possible. It’s especially helpful to attach photos of the incorrect/damaged merchandise so we can make sure that never happens again.
Oh no! If you have not received your package—but tracking information shows that it was delivered—please contact Customer Service at firstname.lastname@example.org and we will do our best to help you. We do not take responsibility for lost or missing packages that show successful delivery to the order address.
Not that you’ll want to, but we don’t refund shipping charges for packages that are refused by customers.
Our flagship store is located at: 1284 W. Sunset Blvd, Los Angeles, CA 90026. We’re open Mondays–Fridays,
from 9:00 AM–5:30 PM. Pop in and say hello!